Shock and Awe, AT&T!

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I just received a credit from AT&T for our wireless bill.

I am in shock.  I am awed.

Mysteriously, our AT&T bill went up $5.  Yeah, I know, five bucks, whoop-dee-doo.  But it adds up.  So, I compared an earlier bill to this month’s and found two sneaky, little line-item increases:

May-June

Credits/Adjustments/Other Charges   

10.88

Government Fees & Taxes   

13.26

July-August

Credits/Adjustments/Other Charges   

12.91

Government Fees & Taxes   

16.66

I called AT&T…

Me:  ”Yeah, okay, so AT&T, what’s the deal with these Other Charges?”

AT&T:  ”Um, you have added a $4.99 iPhone text messaging plan?”

Me: “Nope, always had a $4.99 text messaging plan.  Check the Other Charges.”

AT&T:  ”Oh, I know!  You had insurance for your cell phone!”

Me: “Nope, haven’t had cell phone insurance for years.  And, you don’t offer insurance for the iPhone.  Check the Other Charges.”

AT&T:  Hmm.  Let me put you on hold and check the Other Charges.”

Me:  ”Sigh.”

So, I was told these Other Charges/Taxes/Fees  can increase without warning.  I complained that we should at least receive a notification.  The customer service rep commiserated and gave me a $10 credit.

Other Charges:  Suck.

Commiseration and $10 credit:  Very Cool.


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