
I just received a credit from AT&T for our wireless bill.
I am in shock. I am awed.
Mysteriously, our AT&T bill went up $5. Yeah, I know, five bucks, whoop-dee-doo. But it adds up. So, I compared an earlier bill to this month’s and found two sneaky, little line-item increases:
May-June
Credits/Adjustments/Other Charges |
10.88 |
Government Fees & Taxes |
13.26 |
July-August
Credits/Adjustments/Other Charges |
12.91 |
Government Fees & Taxes |
16.66 |
I called AT&T…
Me: ”Yeah, okay, so AT&T, what’s the deal with these Other Charges?”
AT&T: ”Um, you have added a $4.99 iPhone text messaging plan?”
Me: “Nope, always had a $4.99 text messaging plan. Check the Other Charges.”
AT&T: ”Oh, I know! You had insurance for your cell phone!”
Me: “Nope, haven’t had cell phone insurance for years. And, you don’t offer insurance for the iPhone. Check the Other Charges.”
AT&T: Hmm. Let me put you on hold and check the Other Charges.”
Me: ”Sigh.”
So, I was told these Other Charges/Taxes/Fees can increase without warning. I complained that we should at least receive a notification. The customer service rep commiserated and gave me a $10 credit.
Other Charges: Suck.
Commiseration and $10 credit: Very Cool.


Sync Errors…

Finally, my first couple of work days using my new iPhone. I must admit that i was a bit worried–my phone/PDA is my life-line to the world of the self-employed.
Finally got me an iPhone.
