Shock and Awe, AT&T!

attripoff1

I just received a credit from AT&T for our wireless bill.

I am in shock.  I am awed.

Mysteriously, our AT&T bill went up $5.  Yeah, I know, five bucks, whoop-dee-doo.  But it adds up.  So, I compared an earlier bill to this month’s and found two sneaky, little line-item increases:

May-June

Credits/Adjustments/Other Charges   

10.88

Government Fees & Taxes   

13.26

July-August

Credits/Adjustments/Other Charges   

12.91

Government Fees & Taxes   

16.66

I called AT&T…

Me:  ”Yeah, okay, so AT&T, what’s the deal with these Other Charges?”

AT&T:  ”Um, you have added a $4.99 iPhone text messaging plan?”

Me: “Nope, always had a $4.99 text messaging plan.  Check the Other Charges.”

AT&T:  ”Oh, I know!  You had insurance for your cell phone!”

Me: “Nope, haven’t had cell phone insurance for years.  And, you don’t offer insurance for the iPhone.  Check the Other Charges.”

AT&T:  Hmm.  Let me put you on hold and check the Other Charges.”

Me:  ”Sigh.”

So, I was told these Other Charges/Taxes/Fees  can increase without warning.  I complained that we should at least receive a notification.  The customer service rep commiserated and gave me a $10 credit.

Other Charges:  Suck.

Commiseration and $10 credit:  Very Cool.


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I didn’t know you could do that!

doh

Yup, there’s always something new to learn.  That goes double for computing.

Current Internet browsers have tabbed browsing–multiple web pages in multiple tabs, all in one tidy  browser window.  Click a tab to view.  Ctrl-click to open a link in a new tab.

But… if you have a mouse with a clickable scroll-wheel, aka  Mouse Button 3, (or an old mouse with three buttons sans scroll wheel), just click that–keyboard not needed.

I discovered this on the Google Chrome Blog.  I’ve been testing out Chrome as an alternative browser–have to say, very fast.  Of course, the rest of the popular browsers–IE, Firefox, Safari–do this, I just didn’t know!!!   (Man, it hurts to admit that.)

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A Conundrum of Cutting the Cord…

snoopy_happy_dance_2

Nirvana for wireless network providers has to be when subscribers start using their network for all their communication needs.

I have many friends who exist, sans a land line, with only a cell phone.  And I think that’s just fine until you have to troubleshoot a problem with said cell phone–particulary a smartphone.

Let’s use AT&T Wireless for an example (currently, my favorite whipping company)…

They MUST do snoopy dances every time a subscriber picks them over a landline.  It probably goes something like this…

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Switching to iPhone – Day 6

syncerrorSync Errors…

If there ever was an example of the colorful acronym, SNAFU (Situation Normal: All F—-D Up), Technology would be the poster child–at least when it gets into my hands.

My wife is frequently telling me that for a guy who makes part of his living as a personal technology consultant, I sure have a lot of problems (we’re only talking tech problems here, you know). I personally think it’s bad karma–I might have been a cylon in another life.

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Camera Envy

funcamera

Yes, I admit it. I have a terrible affliction. Some call it genetic, others, a blight upon the soul. Whatever it is, I will acknowledge and take responsibility for it. It is called… dun-dun dunnh!… Camera Envy (notice the caps).

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Switching to iPhone – Day 5

apple-store-nyc

Cases & Virtual Keyboarding

Spent an hour in a very crowded NYC Apple store looking to nab a case for my WinMo AT&T Tilt replacement, the new 32 GB iPhone 3GS.

What I found was a whole lotta not much–some were cool, but many crappy.  And I mean “what were they thinking!” kind of crappy, too.

After some mildly obsessive research this past weekend, I had already narrowed the selection down to two possible candidates, neither of which are currently available–one ships in July. The other, “back-ordered”.

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Switching to iPhone – Days 3 & 4

tokitori_oniphoneFinally, my first couple of work days using my new iPhone. I must admit that i was a bit worried–my phone/PDA is my life-line to the world of the self-employed.

Before we move on, I’d like you to meet my new friend, Toki Tori. More on him after the bump.

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Switching to iPhone – Days 1 & 2

iphone-love

Continuing my experience with switching from the Windows Mobile AT&T Tilt to the iPhone 3GS.

Looks & UI

I have to say that while I was pretty impressed with my new, sleek, shiny little toy, the user interface kind of blew me away. “Dead Simple” doesn’t even begin to describe it. Not having to pull out and use a stylus while pressing a bunch of buttons to navigate as in WinMo? Priceless.

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Switching to iPhone

iphone-loveFinally got me an iPhone.

I’ve been playing wait-and-see since the 1st gen model came out in ‘07, wanting to give it a chance to flop or mature before I dipped my toes into the Apple mobile pond. I’ve always been a fan of Apple, but I was honestly a bit pessimistic about the 1st gen due to some missing items: 3G, multi-tasking, 3rd-party apps, physical keyboard, tethering and push email to name a few.

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The Litterbug Dilema

This is an image used in a Seattle litterbug campaign. The enraged dude with the paddle? That’s exactly how I feel when I see people littering–I want to smack spank the living crap out of them.

For years I’ve been working up my nerve to ask litterbugs to pick-up their litter and be responsible. However, it was hard to maintain the veneer of civilized folk and politely ask them to pick-up their mess, when all I wanted was to kick them in the ass.

Over the last couple of years, I’ve managed to calm down a bit and contrive a less confrontational means of accosting the litterbug.

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